Terms and Conditions
Version dated 28 September 2026
These terms govern the use of Submello and purchases of Pro by consumers and business customers. Mandatory consumer rights remain applicable.
Withdraw from your contract hereThe service
Submello lets you record subscriptions and free trials and receive email reminders. It does not access your bank account or cancel contracts with providers. Check details entered or suggested by the extension before saving them.
Account and use
Use an email address you control and protect your sign-in methods. Do not share credentials. Illegal content, attempts to access other users’ data and misuse of the service are prohibited. Consumers must be adults with legal capacity; business users must be authorised to act for their business.
Plans and pricing
The free plan includes two active subscriptions, including trials, and one reminder per due date. Pro offers unlimited subscriptions and multiple reminders for a one-time payment of USD 19. There is no automatic renewal. The total payable and applicable taxes must be shown before payment confirmation. Your bank may charge currency conversion fees.
Ordering and activation
Stripe processes payments. You may leave before confirming payment. Pro is activated after payment confirmation. Keep your receipt and contact contact@submello.com if activation fails or you need an invoice. Activation does not automatically waive your right of withdrawal.
Duration and availability
“Lifetime” access means the operating lifetime of Submello, without recurring billing. It does not promise perpetual operation or remove your rights if the service is not supplied. Interruptions, maintenance and changes remain subject to applicable legal guarantees. Changes to these terms do not retroactively remove acquired rights.
Reminders and responsibility
Reminders are scheduled using UTC dates. An incorrect address, spam filtering or a technical interruption may affect delivery. Keep another reminder method for essential deadlines. These explanations do not exclude liabilities or guarantees imposed on the provider by law.
Legal guarantee for digital services
Consumers benefit from the legal conformity guarantee for digital services, including Articles L224-25-12 et seq. of the French Consumer Code. For continuous supply, it covers defects arising during the contractual supply period. Subject to statutory conditions, remedies include bringing the service into conformity free of charge, followed by a price reduction or termination. Updates needed for conformity, including security updates, fall within the applicable service obligations. Contact us to report a defect.
Complaints and applicable law
First send complaints to contact@submello.com. French law applies without removing mandatory protections of a consumer’s country of residence where applicable. These terms do not waive courts or remedies available to you under the law.
Withdrawal and refunds
For your Submello Pro purchase, you can notify us of your withdrawal here without signing in or giving a reason.
Deadline and rights
For consumers, the statutory period is generally fourteen days from entering into the service contract. Statutory extensions may apply, including where required information was missing. The form does not automatically reject requests after fourteen days: we assess applicable rights. Business customers’ rights depend on their situation.
After your declaration
An acknowledgement includes your declaration and its submission time. It records the request, not a completed refund. Where a withdrawal refund is due, it is made within statutory deadlines, generally within fourteen days of notification, using the original payment method unless otherwise lawfully agreed. We may request only the additional details needed to locate the purchase. The purchase refund covers the amount actually paid for Submello Pro, including taxes, less refunds already received for the same purchase. This does not cap compensation or increases required by law. A full refund ends Pro access associated with that purchase.
Other requests
After the applicable withdrawal period, refunds for a simple change of mind are not offered. This does not limit statutory guarantees, statutory extensions of the period, or remedies for duplicate payments, billing errors or service defects. For these requests, contact contact@submello.com.
Declaration by email or post
You may also write to the operator using the contact details in the legal notice. Template: “I hereby withdraw from my Submello Pro contract ordered on [date]. Full name: […]. Address: […]. Email and order reference, if available: […]. Date: […].” Add a signature only for paper submissions. Any unambiguous declaration may be used; this template is not mandatory.